Home » Healthcare Virtual Assistant Vs. Personal Assistant: Which Should I Choose for the Healthcare?

Healthcare Virtual Assistant Vs. Personal Assistant: Which Should I Choose for the Healthcare?

by janeausten

Assistants have been helping healthcare professionals since the very beginning. A well-managed healthcare professional, physician, or doctor is often accompanied by a skilled personal assistant. Earlier, there was no question of – whether I should hire a personal assistant or a virtual assistant – because there were no virtual assistants. An assistant means an on-site personal assistant.

But with the advent of technology, administrative tasks can be performed easily from remote locations. It posed a choice in front of healthcare professionals: they can choose between a virtual assistant (VA) and a personal assistant (PA).

In this post, we are going to compare a VA with a PA on various parameters which will help you make an informed decision.

However, if you think a VA can bring X-rays or lab reports from the lab, your VA cannot. A PA is an answer for you. But if you are interested in saving time and money, a healthcare VA can offer you much more than a personal assistant.

What is the difference between a healthcare virtual assistant and a personal assistant?

A VA works from a remote location, whereas a PA is present on the site. This is the primary point of difference between a VA and a PA. A VA is connected to the physician via audio-video calling software and uses collaboration tools to perform administrative tasks. Whereas a PA is present on the site and works with the physician directly.

Both VA and PA have the same skills requirements and duties and responsibilities. Your healthcare assistant can help you with appointment scheduling, receiving incoming calls, preparing patients for appointments, calendar management, making travel arrangements, electronic record keeping, talking to insurance providers, and other administrative tasks.

A medical assistant skilled in medical billing and medical documentation can help you with these tasks, but usually, medical billers and medical scribes take care of those responsibilities, while a medical assistant focuses on administrative tasks.                         

Virtual assistant Vs. Personal assistant: Who should I choose?  

We have compared a VA with a PA on the following three factors:





The overall cost of hiring a VA is less than a PA. It is because VAs are usually provided by independent contractors. Thus, you do not have to worry about hiring, training, and managing your VA. Your independent contractor is responsible for finding the right Virtual Medical Scribe for you and HR responsibilities, taxes, insurance, and employee benefits such as social security, medicare, unemployment, and worker’s compensation. Thus, you can save a significant amount of money on operational costs.

Not just that, a VA works from a remote location. Your assistant has their own electronic equipment. When you hire a PA, you need to find desk space for your assistant, purchase a computer, and make arrangements for your assistant to accommodate your clinic. This results in upfront investments to get your assistant started working.

Also, if you look at the hourly wages of a VA and a PA, a PA is supposed to charge you hourly wages in a range from $17 per hour to $41 per hour with a mean hourly wage of $28.56 in the United States. Whereas, a VA is available for as low as $7 per hour. So, you can save a significant amount of money by hiring a healthcare VA.   


In recent research, it is shown that a full-time office employee is productive only for 2 hours 53 minutes in an IT organization. No doubt an assistant in the healthcare industry is more productive than this number, but still, you have to count the time assistants spend on their mobile, during breaks, and talking to other employees.

On the other hand, a VA is paid on an hourly basis. Your healthcare virtual assistant is assigned the hours as per the tasks, and there is an online tracker that tracks the activity on the computer. Thus, if your assistant is sitting idle, your assistant would not be paid for that time. This results in higher productivity of a VA when compared with a PA.

Not just that, you can hire a VA only for the required number of hours. You cannot do that with a PA because they are usually employed for a full day.


A PA gives you the real feel. For many doctors, physicians, and healthcare professionals, it is very important to have someone assisting them on the site. With a VA, you do not get that. You are in connection with your VA via software, which makes the interactions less personable. This may hamper your job satisfaction and performance as your assistant is not present at the site. A PA gives you an enhanced personal experience of working with real people than a VA.      

Who should I choose?

It is very important to make the right decision as your assistant plays a vital role in delivering the best patient care. If you are someone who prefers to work in person with an assistant, then you must go for a PA. Just keep in mind the additional costs and efforts of managing your assistant. On the other hand, if you are someone who is comfortable working with a remote employee, then you must go for a VA. A healthcare virtual assistant saves a significant amount of money, is more productive, and is convenient to work with.

If you are looking to explore the option of a Virtual Medical Scribe , you can get in touch with VA.care to find the best healthcare virtual assistants for the healthcare industry. The company has HIPAA-trained virtual medical assistants who can work exactly like personal assistants. You can visit the website for more information.                            

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