A help desk software solution is a customer support tool that enables businesses to manage and track customer queries. It allows businesses to provide better customer service by automating certain processes and tasks. There are many different types of help desk software solutions available on the market today. And with so many options to choose from, it can be difficult to know which one is right for your business. To help you make a decision, we have compiled a list of the five best help desk software solutions for small and medium-sized businesses. We hope this list will help you find the right solution for your business needs.
4 Help Desk Software Solutions For Small And Medium-Sized Businesses
If you manage a small or medium-sized business, you know how important it is to have a good help desk software solution in place. After all, your customers or clients will have questions and issues that need to be addressed in a timely and efficient manner.
There are a number of different help desk software solutions on the market, so how do you know which one is right for your business? In this blog post, we’ll take a look at some of the best help desk software solutions for small and medium-sized businesses.
Freshdesk: One of the most popular help desk software solutions is Freshdesk. Freshdesk offers a generous free plan for small businesses that includes unlimited agents and tickets. Paid plans start at $15 per month per agent and offer additional features such as knowledge base integration, SLA management, and more.
Help Scout: Another great option for small businesses is Help Scout. Help Scout’s pricing starts at $12 per month per user with discounts available for annual billing. All plans include unlimited users, contacts, and ticketing.
Zendesk is another top option when it comes to help desk software solutions. Zendesk’s pricing starts at $19 per month per agent with discounts available for annual billing. All plans come with unlimited tickets and agents as well as features such as knowledge base integration and live chat support.
Deskero: Finally, we have Deskero, which offers both free and paid plans starting at $9 per month per agent.
What Are the Features of Small Business Help Desk Software?
There is a wide range of features that small business help desk software can offer businesses. The most basic and essential features of the software include ticket management, which helps businesses to keep track of customer queries and issues, and knowledge base management, which helps businesses to store information about their products and services.
Other important features of small business help desk software include asset management, which helps businesses to keep track of their hardware and software assets; contract management, which helps businesses to manage their service contracts; and project management, which helps businesses to manage and track their projects.
Some other less common but still useful features that small business help desk software can offer include SLA (Service Level Agreement) management, change management, remote control, and reporting.
How To Select The Best Help Desk Software For Your Business
Choosing the best help desk software for your business can be a daunting task. There are so many options on the market, and it can be hard to know which one is right for you. However, by following a few simple tips, you can narrow down your options and find the perfect software for your business.
First, consider your budget. Help desk software can range in price from a few dollars per month to hundreds of dollars per month. If you have a limited budget, there are still some great options available to you.
Next, think about the features that are important to you. Some help desk software solutions offer more features than others. If you only need basic functionality, then you don’t need to spend extra money on a solution with tons of bells and whistles that you’ll never use.
Finally, read online reviews of help desk software solutions before making your final decision. This will give you an idea of what other businesses think of the various options on the market. By taking all of these factors into consideration, you can be confident that you’re choosing the best help desk software solution for your business needs.
What are the Key Performance Indicators (KPI’s) of Help Desk Software
There are a few key performance indicators (KPI’s) of help desk software that can help you gauge its effectiveness. One is the average time it takes to resolve a ticket. This metric can be tracked by looking at the time stamp on each ticket when it is created and comparing it to the time stamp on the ticket when it is closed. Another KPI is the percentage of tickets that are resolved on first contact. This metric can be tracked by looking at the number of tickets that are closed after one interaction with the customer and dividing it by the total number of tickets received. A third KPI is the average satisfaction score from customers. This metric can be tracked by surveying customers after their issue has been resolved and asking them to rate their satisfaction on a scale from 1-5.