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IT Support in the UK

by janeausten
IT support

If you’re thinking of joining the IT industry, you’ll want to know what job roles you can have. There are several different IT support positions in the UK. Many of them require certification in various areas. IT support assistants are responsible for managing user accounts, shared mailboxes, distribution lists, and maintenance tasks in coordination with the main IT support team in the UK. In addition, they handle the permissions and security of network devices. They also carry out routine backup tasks, which ensure the network is secure.

Level 3 IT is the top talent in the IT industry

A recent study showed that 64% of UK tech employees believe that having tech skills is important for job security. In addition, 41% of those surveyed said they now pay more attention to their mental health. Meanwhile, the UK door access control system employs over 5 million people, up from 2.18 million in 2011.

Job roles

Working hours in an IT support role can vary and may include weekends or shift work. The hours of an IT support technician may also involve travel and staying out of office hours. They may be required to use heavy equipment and bend, lift and carry materials. These professionals often face a number of challenges, including meeting targets and working long hours.

The demand for IT support in the UK is increasing. It is important for businesses to provide good support for their customers, as this will save them money and time. Starting salaries in an IT support role will typically be in the range of 17 to 19k, with the potential to go much higher.

IT support


Whether you’re in need of computer support for business applications or simply want to work on your own, this role can offer a lucrative career with a wide variety of opportunities. As technology advances, the need for IT supports increases. Companies are turning to technology to improve the way they do business, as well as their customers’ experiences.

While many people start out in entry-level positions, gaining an IT support qualification can help you climb the career ladder. Although IT support qualifications are not cheap, they can help you make the most of your earnings potential.


IT support professionals can improve their employability by completing an IT certification course. These courses can be completed online or in a classroom setting. The courses typically last between one and five days and include a one-to-two-hour exam. Some employers will pay for the course costs. Others may require students to pay a small fee to take the exams.

ITIL, or Information Technology Infrastructure Library, is an industry-accepted framework for managing IT service delivery. It defines the service lifecycle and identifies best practices. The ITIL certification program is administered by the UK’s Axelos. There are different levels of certification, from entry-level to master-level. ITIL Foundation is an entry-level certification in the ITIL scheme and is ideal for those in the help desk industry.

IT support

Average Salary

The average salary for IT support in the UK varies greatly depending on your experience and education. An IT support qualification can help you to get your foot in the door and progress up the career ladder. However, such qualifications are expensive, so you should consider your experience and skills before pursuing them.

According to the Office for National Statistics, the average salary for an IT support professional in the UK is PS43,000 a week. However, the pay is dependent on the location and the complexity of the information system. For example, a person working in London can expect to earn PS43,000 a week, while a person in Bristol can expect to earn PS33,000 per week.

As the IT support profession continues to grow in the UK, London is a popular location for professionals interested in the field. In fact, London has more than 800 IT support job vacancies. The average salary for IT supports professionals in the capital is PS37,000, which is higher than anywhere else. It’s important to ensure that your CV highlights relevant experience and qualifications.

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